Customer service is vital for the success and or failure of any organization. Not to mention that customer service is a huge selling and marketing point to consumers. I am one to rant and rave about terrible customer service by companies and their employees. My recent trip to my local Mesa Starbucks resulted in me never visiting that location again due to an assistant manager (sad that managers have this poor customer service) by the name of Sean who treated me like I was a third rate citizen and argued with me despite my simple request. Sigh, I digress because my focus is about fantastic, exceptional, no questions asked customer service where an organization values their customers.
This Christmas Big G was given Guitar Hero Heroes of Rock for Christmas in addition to Sonic and The Dark Knight and other miscellaneous games on behalf of family to play on the Wii. Our family LOVES, let me stress, LOVES our Wii. We workout to the Wii Fit and love the sports games and Mario Cart to name a few favorites, and we enjoy a family game afternoon where we all get involved. So when Grant got these cool games to enjoy all for himself (and mom and dad when he’s not looking) we immediately wanted him to play the games and get his initial fix. However, the poor guy did not get to enjoy his game at all. When we loaded the discs into the Wii we received an error.
We thought nothing of the error at first because the boy had lost his privileges to the game console for a bit. Maybe the unit just needed a good cleaning and maybe had an excess of dust or just needed to be rebooted. After these trials had failed we resorted to our owner’s manual and then to the web. These fixes did not bring our poor Wii back to life.
Finally the hubs called Nintendo America to find a service center or more information to find out where we could get our Wii repaired. The service specialist on the other end of the line told us that we would be better off just sending our Wii straight back to Nintendo to have it repaired. Furthermore Nintendo added that the shipping to them and back to us was included along with the full refurbishing and repair of our Wii. They would tear apart, clean, rebuild and make sure the entire guts of our Wii are in proper working order for us to begin enjoying our Wii again.
More so, we sent our Wii in and within two weeks we receive our Wii delivered UPS to our doorstep. Nintendo America told us that the repair would be six weeks so the delivery was a great surprise to us. Now here is the best part…the cost. The cost was totally minimal, $92 for us to have our Wii cleaned, repaired and the guts all in working order and all the shipping costs. Needless to say I had to brag about how awesome and wonderful Nintendo was to us and our Wii.
Thank you Nintendo.
For anyone who has trouble with the Nintendo gaming consoles or their personal gaming unit be sure to contact Nintendo before you waste your time and money with the traditional repair centers.